Ring Order Policies
Payment: We accept VISA, MC & American Express for payment. We do not have an in-house financing system, but you can manage payments with your credit card company.
Sizing: The customer is responsible for giving us accurate size information. It is VITALLY important that you go to a jeweler to have your ring size checked. Do NOT use a do-it-yourself sizer, a string or anything printed from the Internet. This is especially important with wide bands. A narrow sizer can give you a false reading. It is in your best interest to do this right.
Returns / Cancellations: All gold, titanium & zircounium rings are custom made to order. A 50% deposit is required to initiate an order. The balance is due when the order is ready to ship. The deposit may be non-refundable if the order is cancelled after work has begun on the ring.
Return requests and order cancellations are evaluated on a case-by-case basis & may be subject to a minimum 20% restocking fee.
As a rule, custom orders are not returnable. In the unlikely event that there is something wrong with a ring, the jeweler will make it right within a reasonable amount of time. Logically, a jeweler cannot repair a ring for free that has been subjected to wear & tear. They can't set a warranty period because every situation is so different. Some people wear gently, others are, as we say, "hard on the furniture."
PLEASE NOTE: If you have another jeweler perform work on a ring you purchased through us, our jewelers cannot be held responsible for any subsequent issues with the ring. This really is only common sense, but we try to be thorough in our explanations.
A Return Request must be initiated (by phone or email) within 14 days of receipt of the ring.
Import Duty: Customers with delivery addresses outside the USA are responsible for Customs Duty & Taxes in their own country. We are not able to predict or prepay them.
Ring Loan: If you would like to see a ring in person before you order, we may be able to arrange a Ring Loan for US customers. Please Email us the item number of the ring with your request. NOTE: The Ring Loan is not available for Silver rings or Silver/Gold combination rings.
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